Delivery and Returns

Welcome to the shoeperama Delivery and Return guide!  We know how important it is for your items to arrive when you expect them, so please review the delivery and return information below to help guide you.  If you have any questions regarding delivery or returns, please feel free to call us at (031) 564 8422 or email us at kerrylee@shoeperama.co.za or bev@shoeperama.co.za .

Orders over R450 qualify for free delivery within South Africa.  For orders under R450 a delivery fee of R95 excl vat will be charged.  If you live in an outlying area or on a farm there may be an additional fee which will be confirmed with you before your purchase is made.

All orders will be delivered Monday-Friday. Orders will not be delivered on Saturdays, Sundays, or Public Holidays.

Delivery times are between 5 – 7 days but may vary according to area.  If you live in an outlying area or farm please provide a postnet or post office address.

Courier service used is Courier Guy.  The service area includes:

Johannesburg, Durban, Cape Town, Port Elizabeth, East London, George and Bloemfontein.

In the event of your parcel requiring a dedicated special trip to deliver the shipment, additional charges may be levied. In this instance, you will be contacted prior to delivery.

Once we send your purchase we will email you a confirmation with the courier details and a tracking number.

We want your shopping experience at shoeperama to be first class! We hope you love each item you receive; if not, we’re here to help. Check out our simple returns below. If you have any questions, please call us at (031) 564 8422, or email us at kerrylee@shoeperama.co.za / bev@shoeperama.co.za

We accept returns or exchanges within 14 days from the date you received your order.

To refund or exchange simply email us with your order number at kerrylee@shoeperama.co.za or bev@shoeperama.co.za
We will send a courier to collect from you.

Refunds are issued back via EFT into your bank account.  Please supply your banking details and branch code on your email to us.

There will be no additional cost if you are exchanging a size in the same style, if not you will be responsible for the return shipping costs.  A R95 excl vat handling fee will be deducted off of your refund or exchange to cover this.

Should you live in the Durban, Shelly Beach, Pietermaritzburg or Pretoria area you have the option of doing an exchange or refunding your purchase at no extra cost at one of our shoeperama stores in Gateway Theatre Of Shopping, The Pavilion Shopping Centre, Musgrave Centre, Springfield Value Centre, Galleria Shopping Centre, Hayfields mall, Shelly Centre, Pick n Pay Faerie Glen, Lynnridge Mall, Waverly Plaza, Jacaranda Centre, The Mall @ Reds, Wonderpark Shopping Centre, Waterfall Mall in Rustenburg.

IMPORTANT INFO:

Returns must be received in an unworn | saleable condition with original proof of purchase.

Refunds are processed as soon as we receive your return.
When your return is received and processed, we’ll email you a refund notification.